Refund Policy

At Vahcare, we strive to provide the best healthcare services and customer experience.

Refund Request Window

Customers may request a refund within 7 days from the date of payment or service booking. Refund requests submitted after 7 days may not be eligible for consideration.

Refund Eligibility

Refunds may be approved in the following cases:

• Duplicate payment made by the customer.
• Service could not be provided by Vahcare.
• Incorrect amount charged due to a technical error.
• Other genuine cases reviewed and approved by our support team.

Non-Refundable Cases

• Services that have already been completed or delivered.
• Refund requests submitted after the eligible refund window.
• Cases where incorrect information was provided by the customer resulting in service completion issues.

Refund Process

Customers can request a refund by contacting our support team with payment details and the reason for the refund request.

Refund Method

If paid by credit card, debit card, UPI, net banking, or payment gateway, the refund will be processed to the original payment method used during the transaction.

Refund Timeline

Once approved, the refund will be processed within 3 to 5 working days. The actual credit timeline may vary depending on the customer's bank or payment service provider.